bdgems Privacy Policy
Your personal information is completely safe with us — here is a detailed description of how bdgems collects, stores, and protects your data.
1. Introduction and Scope
This privacy policy is issued on behalf of the bdgems platform ("we", "us", "bdgems"). When you use our website, mobile version, or application, you agree to the terms of this policy. This document describes what types of personal information we collect, why we collect it, how we use it, and how we keep it secure.
bdgems believes that every user's privacy is a fundamental right. That is why we give the highest priority to protecting user data across all our operations. This policy applies to users in Bangladesh and is effective in accordance with Bangladesh Standard Time (BST, UTC+6).
2. What Information We Collect
Two types of information may be collected from you when you use the bdgems platform — information you provide directly and information collected automatically.
A. Registration Information
Information you provide when opening an account:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for identity verification)
- Residential address
- Payment method details (bKash, Nagad, Rocket, or bank account number)
B. Transaction Information
Information relating to your deposits, withdrawals, and betting activity, including transaction amounts, dates and times, payment methods used, and transaction reference numbers.
C. Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system
- Page visit time and duration
- Cookie and session data
- Referral source (which page you came from)
D. Communication Information
When you contact us via live chat or email, a record of that conversation may be stored and used to improve service quality.
3. Purpose of Using Your Information
bdgems uses your personal information only for the following purposes and not for any purpose beyond those listed below:
| Purpose | Description |
|---|---|
| Account Management | Registration, login, password recovery, and account verification |
| Financial Transaction Processing | Processing deposits and withdrawals, preventing fraud |
| Age and Identity Verification | Ensuring the platform is used only by users aged 21 and above |
| Customer Support | Resolving issues via 24/7 live chat and email |
| Service Improvement | Analyzing user experience and improving the platform |
| Legal Compliance | Complying with applicable laws and regulations |
| Responsible Gaming | Identifying unusual betting patterns to assist users |
4. Sharing Information with Third Parties
bdgems never sells, rents, or transfers your personal information to third parties for commercial purposes. However, certain information may be shared in the following limited circumstances:
Payment Processing Partners
Necessary transaction information is shared with bKash, Nagad, Rocket, and banking partners to process deposits and withdrawals. These partners may use this information only for the purpose of completing transactions.
Legal Obligations
If providing information is required as part of a legal authority request, court order, or other valid legal process, bdgems will supply the information in accordance with applicable law.
Technology Service Providers
Technology partners operating our platform (server hosting, cybersecurity, analytics) may have access to a limited amount of information. They work under strict confidentiality agreements and may not use your information for their own purposes.
Fraud Prevention
Necessary information may be shared with industry-standard verification services to prevent online fraud and money laundering.
5. Cookies and Tracking Technologies
The bdgems website uses cookies and similar tracking technologies that help improve your browsing experience. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are essential for the core functions of the platform. They are used to maintain login sessions, perform security checks, and save form data.
Functionality Cookies
These cookies are used to remember your preferences such as language, theme, and other personalized settings.
Analytics Cookies
Used to collect anonymous statistics to understand how users interact with our platform. This information helps improve the service.
Rejecting Cookies
You can turn off non-essential cookies by going to your browser settings. However, this may affect some functionality of the platform.
6. Data Security Measures
To protect your personal information, bdgems uses industry-standard security technologies and practices. Our security framework consists of the following layers:
SSL Encryption
All data exchanged between your browser and our servers is secured with 256-bit SSL encryption. This means no one can read or alter this information in transit.
Secure Data Storage
Your sensitive information such as passwords, payment details, and identity documents is stored in encrypted databases. No staff member can access this information directly.
Access Controls
Only authorized staff, and only to the extent necessary for their work, are granted access to user data. All access is logged and audited regularly.
Two-Factor Authentication
You have the option to enable Two-Factor Authentication on your account, which prevents unauthorized logins.
7. Data Retention Period
We retain your personal information only for as long as necessary — no longer. The retention periods for different types of information are listed below:
| Type of Information | Retention Period |
|---|---|
| Account Registration Information | Until account is active + 5 years |
| Transaction Records | At least 7 years (legal requirement) |
| Cookie and Session Data | Up to 30 days after the session ends |
| Customer Service Communications | 3 years from the date of resolution |
| Identity Verification Documents | As required by legal obligations |
After the specified period, information is securely deleted or anonymized so that you can no longer be identified.
8. Your Rights
bdgems recognizes and respects the following rights you have over your personal information:
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right to Rectification
If your information is incorrect or incomplete, you may request that it be corrected. Some information you can update directly from your profile.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for marketing communications or other specific uses.
Right to Data Portability
You may request your personal information in a structured, commonly used format.
Right to Withdraw Consent
You may withdraw your prior consent for any optional data processing at any time.
9. Protection of Minors
bdgems strictly follows a 21+ age policy. This platform is operated for users aged 21 and above only. We do not knowingly collect any personal information from minors.
Age verification is a mandatory step at registration. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be securely deleted.
If you believe a minor is using our platform, please notify us at [email protected].
10. Changes to This Policy
bdgems may update this privacy policy from time to time. You will be informed of changes in the following ways:
- The revised policy, along with its updated date, will be published on this page.
- For significant changes, a notification will be sent to your registered email address.
- A notification of important changes may be shown when you log in to the platform.
If you continue to use the platform after changes have been made, you will be considered to have agreed to the updated policy. It is therefore recommended that you visit this page regularly.
11. Contact Us
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Live Chat
Use our live chat for instant support in Bengali, 24/7. The fastest way to get a response.
For privacy-related requests:
[email protected]
Also read our Terms and Conditions and Responsible Gaming page for more information.